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Privacy Policy

Last Updated: October 23, 2025

At api-hub.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, we collect:

  • Account Information: Email address, name, company name, billing information
  • Payment Information: Credit card details, billing address (processed securely through our payment processor)
  • Communication Data: Messages, feedback, and support inquiries you send to us

1.2 Information Collected Automatically

When you use our services, we automatically collect:

  • API Usage Data: Timestamps, API endpoints called, model names, token counts, request/response sizes
  • Technical Information: IP address, browser type, device information, operating system
  • Performance Metrics: Response times, error rates, service availability
  • Analytics Data: Usage patterns, feature usage, service interactions

1.3 Information We Do NOT Collect or Store

Important: We do not store the actual content of your API requests or responses. Your prompts, generated text, images, and other AI outputs pass through our system but are not retained.

2. How We Use Your Information

Purpose Data Used Legal Basis
Provide and maintain services Account info, API usage data Contract performance
Process payments and billing Payment info, usage data Contract performance
Improve and optimize services Usage patterns, performance metrics Legitimate interest
Provide customer support Account info, communication data Contract performance
Send service notifications Email address, usage data Contract performance
Detect and prevent fraud IP address, usage patterns Legal obligation
Comply with legal obligations All collected data as required Legal obligation

3. How We Share Your Information

3.1 Third-Party AI Providers

Your API requests are forwarded to the AI providers you select (OpenAI, Anthropic, Google, etc.). Each provider has their own privacy policy and data handling practices. We recommend reviewing their policies:

  • OpenAI Privacy Policy
  • Anthropic Privacy Policy
  • Google Cloud Privacy Policy

3.2 Service Providers

We share data with trusted service providers who assist us in operating our services:

  • Payment Processors: Stripe (for payment processing)
  • Infrastructure Providers: Cloud hosting and CDN services
  • Analytics Tools: Service performance and usage analytics
  • Email Services: Transactional email delivery

These providers are contractually obligated to protect your data and use it only for the specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or abuse
  • Respond to emergencies

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

4.1 Active Accounts

We retain your information for as long as your account is active or as needed to provide services:

  • Account Information: Duration of account + 30 days
  • API Usage Metadata: 24 months
  • Billing Records: 7 years (as required by law)
  • Support Communications: 3 years

4.2 Deleted Accounts

When you delete your account:

  • API access is immediately revoked
  • Personal information is deleted within 30 days
  • Billing records are retained as required by law
  • Aggregated, anonymized data may be retained for analytics

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: TLS/SSL for data in transit, AES-256 for data at rest
  • Access Controls: Role-based access, multi-factor authentication
  • API Security: API key authentication, rate limiting, IP whitelisting
  • Infrastructure: Secure cloud hosting with regular security audits
  • Monitoring: 24/7 security monitoring and incident response

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

  • Access your personal information through your account dashboard
  • Request a copy of your data in a portable format
  • Export your usage statistics and billing history

6.2 Correction and Deletion

You can:

  • Update your account information at any time
  • Request correction of inaccurate information
  • Delete your account and associated data

6.3 Marketing Communications

You can opt out of marketing emails by:

  • Clicking "unsubscribe" in any marketing email
  • Updating your preferences in account settings
  • Contacting our support team

Note: You cannot opt out of transactional emails (billing, security alerts, etc.) while maintaining an active account.

6.4 Do Not Track

We respect Do Not Track (DNT) browser settings. When DNT is enabled, we do not use third-party analytics or tracking cookies.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally:

  • We ensure adequate safeguards are in place (Standard Contractual Clauses)
  • We comply with applicable data protection regulations (GDPR, CCPA, etc.)
  • We use secure infrastructure with global compliance certifications

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

9. Cookie Policy

9.1 Cookies We Use

We use cookies and similar technologies for:

  • Essential Cookies: Required for authentication and security (cannot be disabled)
  • Analytics Cookies: Help us understand how you use our services (can be disabled)
  • Preference Cookies: Remember your settings and preferences

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request details about data collected, used, and shared
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the "sale" of personal information (we do not sell data)
  • Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us at privacy@api-hub.ai

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy with a new "Last Updated" date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice on our website

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Email: privacy@api-hub.ai
Data Protection Officer: dpo@api-hub.ai
Response Time: We aim to respond within 30 days

14. Additional Resources

For more information about privacy and data protection:

  • GDPR Official Website
  • California CCPA Information
  • Our Terms of Service

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